Refund policy

Return & Exchange Policy – ForceLiftt

Last Updated: 1 November 2026

At ForceLiftt, customer satisfaction is our priority. We aim to provide quality activewear and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you can contact us to request a return or exchange.

Please read this policy carefully before placing your order.

1. Return & Exchange Window

  • Return or exchange requests should be raised within 24 hours of delivery.

  • Requests received after this period may not be accepted, except where applicable consumer protection laws provide otherwise.

  • All requests are subject to verification by our customer support team.

2. Eligible Reasons for Return or Exchange

You may raise a request in the following situations:

  • Product received in a damaged or defective condition.

  • Wrong product, size, colour, or item received due to our error.

  • Missing product or item from the order.

  • Any other valid reason approved by the ForceLiftt team.

Size-related exchanges and personal preference requests are subject to approval and product availability.

3. Photo & Video Proof

For verification, customers should provide:

  • Clear photographs of the received product.

  • An unboxing video, if available, especially for damaged, incorrect, or missing items.

  • Order ID and a brief description of the issue.

Our team may request additional information if required to investigate the issue. An unboxing video is helpful but is not the only basis for assessing a valid complaint.

4. Product Eligibility Conditions

For standard returns or size exchanges:

  • The product should be unused, unworn, and unwashed.

  • Original tags and labels should remain attached, wherever applicable.

  • The product should be returned in its original condition.

  • Products damaged due to misuse, washing, alteration, or improper handling may not qualify.

For defective, damaged, incorrect, or missing items, requests will be assessed on their merits and applicable consumer protection laws. Missing packaging or tags alone will not automatically invalidate a legitimate complaint.

5. Return Pickup Policy

  • Once a return request is approved, we will arrange a return pickup wherever our logistics service is available.

  • Our logistics partner will make a maximum of two pickup attempts.

  • If both pickup attempts fail, the customer may be asked to ship the product to our designated return address.

  • If the issue occurred due to our error or the product was defective, the customer will not be charged return shipping costs.

  • For other approved returns or exchanges, applicable shipping charges will be communicated before proceeding.

Please keep the product securely packed until it is collected or shipped.

6. Quality Check

All returned products may undergo a quality inspection after reaching our designated facility.

  • The inspection will verify the product's condition and the reason for the return.

  • Approved refunds or exchanges will be processed after the applicable quality check.

  • If a request is rejected, our team will communicate the reason to the customer.

This inspection process does not limit any rights available under applicable consumer protection laws.

7. Refund Policy

  • Approved refunds will generally be initiated within 8–10 business days after the returned product passes the applicable quality check.

  • Refunds will generally be credited to the original payment method.

  • The time taken for the amount to appear in your account may depend on your bank or payment provider.

  • Shipping charges and other applicable charges will be handled in accordance with applicable laws and the circumstances of the return.

  • If a product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, the customer will be entitled to the applicable remedy.

8. Exchange Policy

  • Exchanges are subject to product and size availability.

  • Exchange requests should be raised within 24 hours of delivery.

  • The returned product must pass the applicable quality check before the replacement is dispatched.

  • If the requested size, colour, or product is unavailable, our team will contact you to discuss suitable alternatives or an applicable refund.

  • Any applicable exchange shipping charges will be communicated before processing.

9. Non-Returnable Situations

A return or exchange may not be accepted in the following situations:

  • Products that have been used, washed, or damaged after delivery by the customer.

  • Products altered or modified after delivery.

  • Standard size or preference-related returns where the customer selected the wrong size, unless an exchange is approved.

  • Requests raised outside the specified request window, except where applicable law requires otherwise.

Nothing in this policy excludes, restricts, or waives any rights or remedies available to customers under applicable consumer protection laws.

10. How to Request a Return or Exchange

To raise a request, contact our customer support team and provide:

  • Order ID.

  • Registered customer name.

  • Contact number or email address.

  • Reason for return or exchange.

  • Clear photographs and relevant video evidence, if available.

Our team will review your request and guide you through the next steps.

11. Contact Us

Brand: ForceLiftt
Email: forceliftt@outlook.com
Phone: 9557773592
Address: 71 Gokuleshpuram Phase 2, Gate PAC, Ramghat Road, Aligarh, Uttar Pradesh 202001, India

For any questions regarding returns, exchanges, or refunds, please contact our support team.

ForceLiftt reserves the right to verify return and exchange requests in accordance with this policy and applicable laws.

Thank you for choosing ForceLiftt. Keep pushing your limits!